Analisis Manajemen Sumber Daya Manusia dalam Meningkatkan Mutu Pelayanan Kesehatan

Putu Ratih Pravitasari; Kadek Ayu Dwijuliasri

doi:10.55681/sentri.v5i6.6546

Authors

Putu Ratih Pravitasari Program Studi S1 Administrasi Rumah Sakit, Fakultas Kesehatan, Psikologi, Teknik dan Komputer, Universitas Triatma Mulya
Kadek Ayu Dwijuliasri Program Studi D3 Perhotelan, Jurusan Pariwisata, Politeknik Negeri Bali

DOI:

https://doi.org/10.55681/sentri.v5i6.6546

Keywords:

Human Resource Management, Healthcare Service Quality, Healthcare Human Resource Management, Quality of Healthcare Services

Abstract

Human resource management (HRM) plays an important role in improving the quality of healthcare services in hospitals and other healthcare facilities. Effective HRM practices, including workforce planning, recruitment, training, competency development, performance evaluation and employee motivation, can improve healthcare service quality and patient satisfaction. This study aimed to analyze the role of human resource management in improving healthcare service quality using a literature review method. The literature search was conducted systematically using the Google Scholar database with publication period from 2021 to 2025. The selected articles were scientific publications relevant to healthcare human resource management and healthcare service quality. Based on the literature selection process, 14 articles were included in this study. The findings of the literature review revealed that healthcare workers competency development, continuous training, work discipline, organizational culture, work environment and the utilization of information technology significantly influence the improvement of healthcare service quality. Proper HRM management can enhance service effectiveness, healthcare workers professionalism, patient safety and public satisfaction with healthcare services. The literature review also identified several challenges, including limited healthcare personnel, unequal workforce distribution, limited training opportunities and suboptimal technology adaptation. Therefore, structured, systematic and sustainable HRM practices are necessary to support the continuous improvement of healthcare service quality.

Downloads

Download data is not yet available.

References

Bella, A.R., Johan, H. and Nurhasanah (2025) ‘Kualitas Sumber Daya Manusia Terhadap Mutu Pelayanan di Rumah Sakit Siaga Al Munawarah Samarinda’, Jurnal Ekonomi Bsinis, 9(1), pp. 364–376.

Cahyono, A.D. (2021) ‘(Library Research) Peranan Pengembangan Manajemen Kinerja Tenaga Administrasi Kesehatan Terhadap Peningkatan Mutu Pelayanan Kesehatan di Puskesmas’, Jurnal Ilmiah Pamenang, 3(2), pp. 28–42.

Fachrurazi et al. (2021) Teori dan Konsep Manajemen Sumber Daya Manusia. Batam: Yayasan Cendikia Mulia Mandiri.

Harilona, S. and Almasdi (2026) ‘Analisis Implementasi Manajemen Kinerja terhadap Peningkatan Kinerja Pegawai dan Kualitas Pelayanan di RSUD Dr . Adnaan WD Payakumbuh’, Jurnal Ekonomi Bisnis dan Manajemen, 4(April), pp. 251–265.

Hartono, B. et al. (2024) ‘Pengaruh Lingkungan Kerja , Kepuasan Kerja dan Pendidikan terhadap Implementasi Sistem Manajemen Mutu di Rumah Sakit Umum Daerah Johar Baru , Jakarta Pusat Tahun 2022’, Media Kesehatan Masyarakat Indonesia, 23(4), pp. 308–312.

Hasibuan, I.D. et al. (2024) ‘Analisis Manajemen SDM Kesehatan di Puskesmas Medan Johor’, Jurnal Kesehatan Tambusai, 5(1), pp. 1843–1849.

Juniarta, S.O., Mulyani, S.R. and Malik, R. (2025) ‘Analisis Kemampuan Sumber Daya Manusia Kesehatan Terhadap Pelayanan Kesehatan Masyarakat dan Implikasinya pada Keselamatan Pasien (Studi Survey di UPT Puskesmas Rejau Kabupaten Lingga Kepulauan Riau)’, Journal of Economic, Business and Accounting, 8(5), pp. 844–863.

Kaloko, N. et al. (2025) ‘Peran Strategis Pendidikan dan Kesehatan dalam Pembangunan Ekonomi : Membangun Human Capital untuk Masa Depan’, Pusat Publikasi Ilmu Manajemen, 3(1), pp. 291–298.

Makanoneng, J., Sundari, S. and Pakpahan, M. (2024) ‘Implementasi Manajemen Sumber Daya Manusia Di Fasilitas Kesehatan : Kajian Studi Literatur’, Jurnal Penelitian Manajemen dan Inovasi Riset, 2(2), pp. 304–310.

Maulida, H., Yusuf, M. and Haryanto, C. (2025) ‘Analisis Pengembangan Sumber Daya Manusia Tenaga Kesehatan dalam Upaya Meningkatkan Mutu Pelayanan di Rumah Sakit Islam Jakarta Cempaka Putih ( RSIJCP ) Analysis of Human Resource Development of Health Workers in an Effort to Improve the Quality of Servic’, Jurnal Surya Medika, 11(2), pp. 132–144.

Nurhasma, Rijal, A.S. and Azis, R. (2021) ‘Hubungan Dimensi Kualitas Pelayanan dengan Kepuasan Pasien Rawat Inap pada RSUP Dr. Tadjuddin Chalid Makassar’, Jurnal Kesehatan Masyarakat, 07(2), pp. 90–100.

Palijama, F. (2023) ‘Pengaruh Sumber Daya Manusia dalam Pelayanan Kesehatan di Rumah Sakit Dr. Haulussy Provinsi Maluku’, Hipotesa, 17(2), pp. 1–10.

Pamungkas, A.W. (2024) ‘Pengaruh Quality Work Life Terhadap Produktivitas Karyawan di Rumah Sakit Tipe B’, Jurnal Kesehatan Masyarakat Indonesia, 19(4), pp. 42–46.

Pravitasari, P.R., Wijaya, I.W.S. and Rosita, N.P.I. (2025) ‘Peran Manajemen Sumber Daya Manusia Rumah Sakit pada Masa Implementasi BPJS Kesehatan untuk Mengurangi Keluhan Pasien’, Jurnal Kesehatan Masyarakat, 4(4), pp. 1029–1040. Available at: https://doi.org/10.54259/sehatrakyat.v4i4.5812.

Qin, X. et al. (2023) ‘Human resource management research in healthcare : a big data bibliometric study’, Human Resources for Health, pp. 1–12. Available at: https://doi.org/10.1186/s12960-023-00865-x.

Salsabila, N. et al. (2024) ‘Analisis Strategi Manajemen Sumber Daya Manusia (MSDM) dalam Meningkatkan Mutu Pelayanan di RSUD Arifin Achmad Provinsi Riau’, Jurnal Kesehatan, 1(10), pp. 657–668.

Satria, B., Affitra, M.D. and Aditya, R. (2025) ‘Perencanaan Dan Pengembangan Sumber Daya Manusia Dalam Meningkatkan Kualitas Pelayanan Kesehatan Di Puskesmas Pauh Kambar’, Jurnal Ilmiah Metansi, 8(2), pp. 259–267.

Sosiady, M. and Ermansyah (2024) ‘ANALYSIS OF HUMAN RESOURCE MANAGEMENT ON THE QUALITY OF HOSPITAL SERVIES’, International Journal of Economic Literature, 1(9), pp. 1746–1758.

Utami, S.F. and Nugraha, H. (2024) ‘Analisis Pengelolaan Sumber Daya Manusia dalam Upaya Meningkatkan Kualitas Pelayanan Pasien IGD pada RSUD Oto Iskandar Di Nata’, Jurnal Simki Economic, 7(2), pp. 347–356.

Wasiyem et al. (2025) ‘Analisis Strategi Manajemen Kesehatan dalam Memaksimalkan Mutu Pelayanan di Rumah Sakit : Literature Review’, Jurnal Ilmu Kedokteran dan Kesehatan Indonesia, 5(2), pp. 325–334.

WHO (2018) Delivering quality health services : A global imperative for universal health coverage.

Widjaja, Y.R., Irawati, I. and Lestari, N.D.P. (2024) ‘Analisis Manajemen Sumber Daya Manusia dalam Meningkatkan Kinerja Tenaga Medis di Rumah Sakit’, Jurnal Pengabdian Masyarakat, 4(6), pp. 3508–3513. Available at: https://doi.org/10.47467/elmujtama.v4i6.5242.