Peran Kreativitas dalam Sistem Kerja dan Kinerja Karyawan Life Hospitality Makassar

Andri Gunawan; Irene Hanna H. Sihombing; Nyoman Gde Dewa Rucika

doi:10.55681/jige.v6i4.4422

Authors

Andri Gunawan Program Studi Magister Terapan Pariwisata, Politeknik Pariwisata Bali, Indonesia
Irene Hanna H. Sihombing Program Studi Magister Terapan Pariwisata, Politeknik Pariwisata Bali, Indonesia
Nyoman Gde Dewa Rucika Program Studi Magister Terapan Pariwisata, Politeknik Pariwisata Bali, Indonesia

DOI:

https://doi.org/10.55681/jige.v6i4.4422

Keywords:

High-performance work system, Employee creativity, Employee performance, Innovative work behavior

Abstract

This study aims to analyze the effect of high-performance work systems on employee performance and innovative work behavior, with employee creativity as a mediating variable, at Life Hospitality Group Makassar. This study uses a quantitative approach for an exploratory purpose. The sampling technique used is exhaustive sampling, involving 127 employee respondents. Data analysis was conducted using Structural Equation Modeling Partial Least Square (SEM-PLS). The findings reveal that high-performance work systems have a positive and significant effect on employee performance, innovative work behavior, and employee creativity. Employee creativity also has a significant influence on both performance and innovative behavior. In addition to direct effects, creativity complementary mediates the relationship between high-performance work systems and both outcome variables. These results contribute theoretically to the development of human resource management literature, particularly in the context of implementing high-performance work systems in the Indonesian hospitality sector. Practically, the findings suggest that management at Life Hospitality Group Makassar should prioritize work system strategies that foster creativity to enhance employee performance and innovation.

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