Systematic Literatur Review (SLR): Manajemen Konflik dan Perilaku Organisasi dalam Menciptakan Lingkungan Kerja Kondusif di Sekolah

Victor Budi Leatemia; Yulipince Yogi; Ulan P J Pertiwi; Titin Sumarni; Yan Hendrik Ruatakurei

doi:10.55681/jige.v7i2.5707

Authors

Victor Budi Leatemia Program Studi Manajemen Pendidikan, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Bina Bangsa
Yulipince Yogi Program Studi Manajemen Pendidikan, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Bina Bangsa
Ulan P J Pertiwi Program Studi Manajemen Pendidikan, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Bina Bangsa
Titin Sumarni Program Studi Manajemen Pendidikan, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Bina Bangsa
Yan Hendrik Ruatakurei Program Studi Manajemen Pendidikan, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Bina Bangsa

DOI:

https://doi.org/10.55681/jige.v7i2.5707

Keywords:

Conflict Management, Organization, Conducive

Abstract

Conflict is an inevitable part of organizational life, including in educational organizations such as schools. Interactions involving individuals with different backgrounds, interests, perceptions, and roles have the potential to cause conflict, whether between teachers, between teachers and principals, or with parents. If conflicts are not managed properly, they can have a negative impact on the school climate, reduce teacher performance, and disrupt the quality of the learning process. Conversely, conflicts that are managed effectively can become a means of organizational learning, strengthen cooperation, and create a conducive work environment. This study aims to comprehensively analyze the role of conflict management and organizational behavior in creating a conducive work environment in schools through a Systematic Literature Review (SLR) approach. Data were obtained from reputable national journal articles published in the last five years (2020–2025), which were collected through the Google Scholar database using the Publish or Perish application. A total of 13 relevant articles were systematically analyzed to identify patterns, strategies, and key findings related to conflict management, organizational behavior, and organizational culture in educational settings. The results of the study show that the application of collaborative, communicative, and problem-solving-oriented conflict management contributes significantly to improving teacher performance and creating a harmonious school climate. Organizational behavior supported by a positive organizational culture, visionary and open school leadership, and effective communication has been proven to minimize the negative impact of conflict and turn it into opportunities for performance improvement and innovation. Thus, conflict management and organizational behavior are strategic elements that not only function as problem-solving mechanisms but also as instruments for strengthening the quality of educational organizations in a sustainable manner.

Downloads

Download data is not yet available.

References

Ananda, A., Januarta, A., Hamdani, R. S., Wahyudi, R., Islam, U., Kiai, N., Achmad, H., & Jember, S. (2025). Menciptakan Iklim Sekolah Positif. 1, 1–10.

Anwar, K. (2018). Urgensi penerapan manajemen konflik dalam organisasi pendidikan. Al-Fikri: Jurnal Studi dan Penelitian Pendidikan Islam, 1(2), 31–42. https://doi.org/10.30659/jspi.v1i2.3206

Azraqi, M. W., Hasibuan, W. A., Ramadhan, O., Ujung, I., & Hasibuan, R. M. (2025). Budaya Organisasi Dalam Menciptakan Lingkungan Kerja yang Inklusif dan Kolaboratif. Budaya Organisasi Dalam (Azraqi, Dll.) Madani: Jurnal Ilmiah Multidisiplin, 3(1), 962–967. https://doi.org/10.5281/zenodo.14686747

De Dreu, C. K. W., & Gelfand, M. J. (2017). The psychology of conflict and conflict management in organizations. Taylor & Francis.

Ekawarna. (2018). Manajemen konflik dan stres. Jakarta: Bumi Aksara.

Fadillah, Z. I. (2024). Manajemen Konflik Pada Lembaga Pendidikan. JME Jurnal Management Education, 2(2), 42–49.

Ismi, A. Y., Nurdiansah, H., Hasanah, U., & Lutfiah, S. (2022). Manajemen konflik dalam organisasi siswa intra sekolah di SMA Plus Al-Hasan. Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce, 1(4), 59–65. https://doi.org/10.30640/digital.v1i4.376

Kumala Sari, F. N., Rohmah, N. A., Alifana, F. T., Khasanah, S. Z., Safitri, N. N., & Safitri, M. (2025). Implementasi Psikologi Manajemen Dalam Menciptakan Lingkungan Kerja Yang Kondusif di Lembaga Pendidikan. Jurnal QOSIM Jurnal Pendidikan Sosial & Humaniora, 3(2), 811–819. https://doi.org/10.61104/jq.v3i2.1078

Maharani, R., & Hanif, M. (2024). Penerapan Strategi Manajemen Konflik Di Lingkungan Sekolah: Analisis Berdasarkan Kajian Literatur. Jurnal Manajemen Pendidikan, 9(1), 44–51. https://doi.org/10.34125/jmp.v9i1.39

Munthe, L. (2024). Manajemen Konflik Dalam Hubungan Strategi Komunikasi Efektif. Circle Archive, 1(4), 1–14.

Oetzel, J., & Ting-Toomey, S. (2017). The SAGE handbook of conflict communication: Integrating theory, research, and practice (2nd ed.). SAGE Publications.

Rahim, M. A., & Magner, N. R. (1995). Confirmatory factor analysis of the styles of handling interpersonal conflict: A study of organizational employees. International Journal of Conflict Management, 6(2), 131–145. https://doi.org/10.1108/eb022762

Rita Afriani, M. (2025). Implementasi Manajemen Konflik Dalam Meningkatkan Kinerja Guru Sd Negeri 10 Tualang Kabupaten Siak. Prosiding Seminar Nasional Magister Pedagogi Innovation and Sustainability in Pedagogical Research and Education (SEMNAS INSPIRE) 2025, 65–74.

Sheptea Mardhiyah Putri, Neyna Fakhira Salsabila, Muhammad Akmal Firdaus, & Hesti Kusumaningrum. (2024). Membangun Budaya Organisasi Positif: Manajemen Lingkungan Internal Sekolah. Harmoni Pendidikan : Jurnal Ilmu Pendidikan, 2(1), 49–62. https://doi.org/10.62383/hardik.v2i1.948