Faktor Kunci dalam Memilih Perguruan Tinggi di STISPOL Wira Bhakti
DOI:
https://doi.org/10.55681/jige.v6i1.3623Keywords:
Brand Image, Brand Trust, Study Decisions, STISPOL Wira BhaktiAbstract
Choosing a quality university presents a significant challenge for prospective students in the modern era. With the increasing number of universities, facilities such as classrooms, laboratories, and libraries become major considerations in enrollment decisions. This research examines the role of brand image and brand trust in influencing study decisions at STISPOL Wira Bhakti. Utilizing a quantitative approach and path analysis, this study involves 54 students as respondents. The results indicate that brand image and brand trust have a significant impact on study decisions at STISPOL Wira Bhakti. Additionally, brand trust acts as a strong mediator in this relationship, indicating that a positive university image can enhance prospective student trust. This study offers strategic insights for private higher education institutions, emphasizing the importance of building brand image and brand trust to strengthen attractiveness and credibility in the eyes of prospective students.
Downloads
References
Adesoga, A., Farinloye, T., & Mogaji, E. (2020). Factors influencing postgraduate students’ university choice in Nigeria. In Higher education marketing in Africa (pp. 187–225). Springer. https://doi.org/10.1007/978-3-030-39379-3_8
Adhitya, A. R., & Husna, C. A. (2022). Analisis keterbukaan informasi publik di Sekretariat Dewan Perwakilan Rakyat Kabupaten Nagan Raya. COMSERVA Indonesian Jurnal of Community Services and Development, 1(9), 577–584. https://doi.org/10.36418/comserva.v1i9.49
Ahmed, Z. Y., Yulianto, M. R., & Indayani, L. (2024). Pengaruh akreditasi, promosi, dan kualitas pelayanan terhadap minat kuliah mahasiswa di Program Studi Manajemen Universitas Muhammadiyah Sidoarjo. Jurnal E-Bis, 8(1), 424–441. https://doi.org/10.37339/e-bis.v8i1.1708
Aliami, S., & Hakimah, E. N. (2020). Bauran pemasaran jasa, citra, dan kepuasan mahasiswa: Sebuah kajian perguruan tinggi swasta di Kediri. Efektor, 7(2), 98–108. https://doi.org/10.29407/e.v7i2.14473
Chandra, T., Hafni, L., Chandra, S., Purwati, A. A., & Chandra, J. (2019). The influence of service quality, university image on student satisfaction and student loyalty. Benchmarking: An International Journal, 26(5), 1533–1549. https://doi.org/10.1108/BIJ-07-2018-0212
Desembrianita, E., Nur, M. M., Suyoto, S., Adil, M., & Mahjudin, M. (2021). Pengaruh citra perguruan tinggi dan kualitas jasa terhadap minat beli di Universitas Muhammadiyah Gresik melalui kepercayaan sebagai variabel intervening (Studi kasus di Universitas Muhammadiyah Gresik). Jurnal Teknologi Dan Manajemen, 2(1), 31–40. https://doi.org/10.31284/j.jtm.2021.v2i1.1698
Dursun, O., & Gümüşsoy, Ç. A. (2021). The effects of quality of services and emotional appeal on university reputation: Stakeholders’ view. Quality Assurance in Education, 29(2/3), 166–182. https://doi.org/10.1108/QAE-08-2020-0104
Dzimińska, M., Fijałkowska, J., & Sułkowski, Ł. (2018). Trust-based quality culture conceptual model for higher education institutions. Sustainability, 10(8), 2599. https://doi.org/10.3390/su10082599
Erlinda, E., Sulfitra, S., & Nuzulman, N. (2024). Membangun compound brand image dan media sosial dalam memengaruhi keputusan mahasiswa memilih Universitas Muhammadiyah Aceh. Jurnal Ilmu Manajemen, 13(2), 171–182.
Esseh, S. S., Ry-Kottoh, L. A., & Denyo, M. M. (2024). Examining service quality in Ghanaian higher education: A comparative analysis of private and public universities. *E-Journal of Humanities, Arts and Social Sciences, 1391–1410. https://doi.org/10.38159/ehass.20245725
Fikri, M. A. (2021). Enhance strategy promotion University of Medan Area to increasing the number of new students during the COVID-19 pandemic. International Journal of Research and Review, 8(5), 432–437. https://doi.org/10.52403/ijrr.20210553
Garaika, G., & Feriyan, W. (2019). Promosi dan pengaruhnya terhadap animo calon mahasiswa baru dalam memilih perguruan tinggi swasta. Jurnal AKTUAL, 16(1), 21–27. https://doi.org/10.47232/aktual.v16i1.3
Gardiana, M. D., Rahmanto, A. N., & Satyawan, I. A. (2024). Strategi pemanfaatan media sosial dalam rangka penguatan reputasi perguruan tinggi. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 7(3), 2337–2334. https://doi.org/10.54371/jiip.v7i3.3672
Ghani, M. R. A., Nawi, W. N. F. W. M., & Husain, R. (2023). Social media impact on university reputation and enrollment. *I-iECONS E-Proceedings, 379–392. https://doi.org/10.33102/iiecons.v10i1.104
Hardjosubroto, R. H. R., Rahardja, U., Anggraini, N., & Yestina, W. (2021). Penggalangan dana digital untuk yayasan disabilitas melalui produk UMKM di era 4.0. ADI Pengabdian Kepada Masyarakat, 1(1), 1–13. https://doi.org/10.34306/adimas.v1i1.229
Harwani, Y., Suharjo, B., Nurmalina, R., & Suprayitno, G. (2018). Brand name and customers' intention. European Research Studies Journal, 21(3), 299–315. https://doi.org/10.35808/ersj/1062
Hikmah, N. N., Nufus, F., Herawati, F., & Fahmi, R. A. (2021). Brand image Fakultas Ilmu Agama Islam (FIAI) dalam perspektif mahasiswa. At-Thullab : Jurnal Mahasiswa Studi Islam, 3(1), 615–626. https://doi.org/10.20885/tullab.vol3.iss1.art6
Kahu, E., & Nelson, K. (2017). Student engagement in the educational interface: Understanding the mechanisms of student success. Higher Education Research & Development, 37(1), 58–71. https://doi.org/10.1080/07294360.2017.1344197
Kantohe, M., & Sumual, F. M. (2023). Peran sistem pengendalian internal dan komitmen perguruan tinggi dalam mewujudkan good university governance. Jambura Accounting Review, 4(1), 1–12. https://doi.org/10.37905/jar.v4i1.57
Kurniawan, D. A., & Nugroho, P. I. (2021). Minat mahasiswa akuntansi FEB UKSW untuk mengikuti ujian sertifikasi Chartered Accountant (CA). Jurnal Penelitian Dan Pengembangan Sains Dan Humaniora, 5(2), 237–245. https://doi.org/10.23887/jppsh.v5i2.34343
Kuswoyo, C., Lu, C., Abednego, F., & Hasanah, R. N. (2024). Social media marketing memoderasi brand image dan word of mouth terhadap keputusan pembelian. Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton, 10(1), 29–41.
Lailla, N. (2024). Factors influencing purchasing decisions for Garnier facial foam products in South Tangerang City. *KnE Social Sciences, 632–646.
Latif, K. F., Bunce, L., & Ahmad, M. S. (2021). How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust. International Journal of Educational Management, 35(4), 815–829. https://doi.org/10.1108/IJEM-11-2020-0524
Le, T. M. H., Nguyen, V. K. L., Nguyen, T. S., Le, T. H., & Duong, T. N. M. (2021). Assessment of students' satisfaction of facility service quality in private universities. Universal Journal of Educational Research, 9(5), 974–983. https://doi.org/10.13189/ujer.2021.090510
Leni, N. (2019). Student motivation in choosing learning at UIN Raden Intan Lampung. Journal of Education and Learning (EduLearn), 13(3), 379–385. https://doi.org/10.11591/edulearn.v13i3.12758
Lewicka, D. (2022). Building and rebuilding trust in higher education institutions (HEIs). Student's perspective. Journal of Organizational Change Management, 35(6), 887–915. https://doi.org/10.1108/JOCM-02-2022-0037
Martín, M., & Nasib, N. (2021). The effort to increase loyalty through brand image, brand trust, and satisfaction as intervening variables. Society, 9(1), 277–288. https://doi.org/10.33019/society.v9i1.303
Masnawati, E., & Darmawan, D. (2023). Pengaruh lokasi, akreditasi dan biaya kuliah terhadap niat memilih perguruan tinggi swasta di Surabaya. Journal on Education, 6(1), 1326–1336. https://doi.org/10.31004/joe.v6i1.3072
Mesta, H. A. (2019). The impact of satisfaction on loyalty in higher education: The mediating role of university’s brand image. In Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). https://doi.org/10.2991/piceeba2-18.2019.37
Mizwar, M., Hariyady, H., & Basuki, S. (2020). Desain dan implementasi sistem akreditasi institusi perguruan tinggi (AIPT) standar 3 berbasis KPI. Jurnal Repositor, 2(9), 1195–1202. https://doi.org/10.22219/repositor.v2i9.520
Nasib, N., Azhmy, M. F., Nabella, S. D., Rusiadi, R., & Fadli, A. (2022). Survive amidst the competition of private universities by maximizing brand image and interest in studying. AL-ISHLAH: Jurnal Pendidikan, 14(3), 3317–3328. https://doi.org/10.35445/alishlah.v14i3.2037
Nguyễn, H. V., Vu, T. D., Saleem, M. A., & Yaseen, A. (2024). The influence of service quality on student satisfaction and student loyalty in Vietnam: The moderating role of the university image. Journal of Trade Science, 12(1), 37–59. https://doi.org/10.1108/JTS-12-2023-0032
Popov, K. (2019). Factors, affecting students’ decision to enroll in a university. Pedagogia : Jurnal Pendidikan, 8(2), 201–210. https://doi.org/10.21070/pedagogia.v8i2.2231
Propheto, A., Kartini, S. D., & Oesman, Y. M. (2020). Marketing performance as implication of brand image mediated by trust. *Management Science Letters, 741–746. https://doi.org/10.5267/j.msl.2019.10.023
Rofiki, M., Sholeh, L., & Akbar, A. R. (2021). Strategi pemasaran jasa pendidikan dalam meningkatkan daya saing sekolah menengah atas di era new normal. Edukatif : Jurnal Ilmu Pendidikan, 3(6), 4057–4065. https://doi.org/10.31004/edukatif.v3i6.1327
Stukalina, Y. (2019). Strategic brand positioning in a modern academia. The European Proceedings of Social and Behavioural Sciences. https://doi.org/10.15405/epsbs.2019.10.02.3
Sugiyono, (2019) Metodologi Penelitian Bisnis. Bandung. Alfabeta.
Sulaiman, S., Purwoko, A. A., & Purwaningsih, D. I. (2022). Pengembangan sistem informasi untuk akreditasi program studi. Edukasi: Jurnal Pendidikan, 20(2), 329–343. https://doi.org/10.31571/edukasi.v20i2.4577
Sultana, F., & Nasrinq, S. (2021). Students’ satisfaction on academic services in higher education: Public and private universities of Bangladesh. *Journal of Economics, Management and Trade, 29–41. https://doi.org/10.9734/jemt/2021/v27i130320
Susanti, E., Ariyana, R. Y., Wibowo, S. M., & Sya'bani, D. R. (2022). Sistem pendukung keputusan untuk penentuan lokasi wilayah promosi penjaringan mahasiswa baru dengan metode TOPSIS. Techno.Com, 21(4), 765–777. https://doi.org/10.33633/tc.v21i4.6878
Teeroovengadum, V., Nunkoo, R., Grönroos, C., Kamalanabhan, T., & Seebaluck, A. K. (2019). Higher education service quality, student satisfaction and loyalty. Quality Assurance in Education, 27(4), 427–445. https://doi.org/10.1108/QAE-01-2019-0003
Vrontis, D., Nemar, S. E., Ouwaida, A., & Shams, S. M. R. (2018). The impact of social media on international student recruitment: The case of Lebanon. Journal of International Education in Business, 11(1), 79–103. https://doi.org/10.1108/JIEB-05-2017-0020
Wut, T. M., Xu, J., & Lee, S. W. (2022). Does university ranking matter? Choosing a university in the digital era. Education Sciences, 12(4), 229. https://doi.org/10.3390/educsci12040229
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Ni Luh Putu Erma Mertaningrum, Ni Made Puriati, I Nengah Merta

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.