SENTRI: Jurnal Riset Ilmiah

Pengaruh Lingkungan Kerja, Pengembangan Karier, dan Persepsi Kerja terhadap Kepuasan Kerja dengan Burnout sebagai Pemediasi (Studi Kausal Pangkalan Sarana Operasi Bea dan Cukai)

2026-01-09T09:56:35+00:00

This study examines the direct and indirect effects of the work environment (X₁), career development (X₂), and work perception (X₃) on job satisfaction (Y), with burnout (Z) serving as a mediating variable. The topic is important because organizational improvements and increasing performance demands may unintentionally intensify psychological strain, particularly in high-risk and high-demand work settings. This research was conducted at the Customs and Excise Operational Facility Base, focusing on patrol boat crew members who face complex operational and emotional challenges. The study employed a quantitative explanatory research design to test causal relationships among variables. The sample consisted of 214 respondents drawn from a population of 458 patrol boat crew members. Primary data were collected through a structured questionnaire using a Likert scale. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS), encompassing measurement model evaluation through convergent validity, discriminant validity, and reliability testing using composite reliability and Cronbach’s alpha. Structural model analysis included adjusted R², Q², variance inflation factor (VIF), effect size (F²), model fit, goodness of fit (GOF), and path coefficients, with statistical significance determined by T-statistics greater than 1.96 and p-values below 0.05. The results indicate that the work environment has a positive effect on burnout, while career development and work perception have negative and significant effects on burnout. Burnout negatively affects job satisfaction and fully mediates the relationship between the work environment and job satisfaction, while partially mediating the effects of career development and work perception. Work perception emerged as the strongest predictor of job satisfaction. These findings emphasize the crucial role of burnout as a psychological mechanism and highlight the paradox that modern work environments may increase emotional exhaustion if not balanced with adequate organizational support.

Hubungan antara Self-esteem dan Self-compassion dengan Resiliensi pada Mahasiswa Tahun Pertama Perkuliahan

2026-01-16T16:03:17+00:00

This study examined the relationship between self-esteem and self-compassion with resilience among first-year university students. A quantitative approach was employed with 100 first-year students at Universitas Muria Kudus who completed online questionnaires assessing resilience, self-esteem, and self-compassion. Data were analyzed using multiple linear regression and Spearman’s Rho correlation in SPSS 27.0. The results showed that self-esteem and self-compassion jointly had a highly significant positive relationship with resilience (r = 0.721; p < 0.01), explaining 52.16% of the variance in resilience. Individually, self-esteem demonstrated a strong positive relationship with resilience (r = 0.719; p < 0.01), whereas self-compassion showed a moderate but still significant positive relationship (r = 0.526; p < 0.01). These findings indicate that higher levels of self-esteem and self-compassion are associated with stronger adaptive capacity and greater emotional stability among first-year students when facing academic and social challenges during the transition to university life. Overall, this study highlights the importance of strengthening internal psychological resources as protective factors for resilience in emerging adulthood. The results also suggest that well-being programs designed to foster self-worth, self-acceptance, and compassionate attitudes toward oneself may contribute to improved adjustment, academic persistence, and mental health among first-year university students. In conclusion, higher education institutions are expected to design psychological intervention programs that focus on strengthening the internal aspects of new students. The implementation of these programs should be carried out in an integrative manner, not only oriented towards boosting self-esteem through academic achievement, but also including self-compassion training to build students' emotional stability in facing pressure.

Analisis Sentimen pada Ulasan Aplikasi Notion AI dengan Metode Support Vector Machine dan Random Forest

2026-02-13T03:20:13+00:00

In the digital era, the utilization of Artificial Intelligence (AI) has been rapidly expanding across various fields, including information management through applications such as Notion AI. This study aims to analyze user sentiment toward the Notion AI application based on review comments on the Google Play Store using two machine learning algorithms, namely Support Vector Machine (SVM) and Random Forest. The data were obtained via web scraping, comprising 300 review comments, 150 positive and 150 negative. The dataset was then divided into 80% training data and 20% testing data to ensure that the model evaluation was conducted objectively using data that were not involved in the training process. The research process included stages of data collection, preprocessing, classification modeling, model evaluation, data presentation, and analysis using the RapidMiner tool. The results showed that the Random Forest algorithm outperformed SVM, achieving an accuracy of 95.97%, a precision of 98.27%, a recall of 94.34%, and an AUC value of 1.000. Meanwhile, the SVM model produced an accuracy of 85.97% and an AUC of 0.954. This study indicates that Random Forest is more effective in handling variations in text data and provides more accurate classification results. Overall, the majority of user reviews of Notion AI are positive, particularly regarding the ease of AI writing features and productivity enhancement, while negative reviews generally relate to language limitations and paid features.

Peran Kualitas Pelayanan dan Kepercayaan Konsumen dalam Membentuk Kepuasan Pelanggan Jasa Servis Iphone Nonresmi

2026-01-16T15:52:24+00:00

This study aims to analyze the influence of service quality and consumer trust on customer satisfaction levels in iPhone service providers at Pacmac Pacitan. Low customer satisfaction arising from inconsistencies in service results, limited information, and public doubts about unofficial service providers is a problem in this study. The research was conducted through a quantitative approach with data processing using multiple linear regression analysis to comprehensively determine the relationship between variables. An analytical approach was used to assess the extent to which service quality and consumer trust shape customer perceptions and experiences of the services provided. The results of the regression analysis showed that service quality (β = 0.437; p < 0.001) and consumer trust (β = 0.295; p = 0.002) have a positive and significant effect on customer satisfaction, with an Adjusted R² value of 0.471. Consumer trust has been shown to provide an important contribution and is a major factor in the use of electronic device service providers. Together, the variables of service quality and consumer trust have a significant influence in shaping customer satisfaction levels, so that improving service quality and strengthening trust are strategies that need to be prioritized.

Perancangan Meja Edukatif Multifungsi untuk Anak Pra Sekolah Berbasis Pendekatan Partisipatif

2026-02-20T07:09:42+00:00

This study aims to design a multifunctional educational table for preschool children by considering aspects of ergonomics, safety, educational functions, and material sustainability. The study uses a participatory approach combined with the Design Thinking method through the stages of empathize, define, ideate, prototype, and test. In the empathize stage, the researchers explored user needs through observation and interviews with early childhood teachers to understand the problems that arise when children use conventional tables. The define stage resulted in a problem formulation related to the incompatibility of table dimensions, limited functionality, and lack of safety features. Concept ideation was carried out by producing alternative table designs that are stable, ergonomic, have storage space, and utilize furniture waste as the main material. Next, the researchers created a prototype in the form of a miniature table with dimensions and features tailored to the developmental needs of preschool children. The testing stage showed positive responses from teachers as evaluators, who assessed that the table design met the aspects of safety, functionality, and comfort for children. These results show that the Design Thinking approach is effective in producing educational furniture concepts that meet user needs.