Ankhal, R.B., Lubis, M. and Fakhrurroja, H. 2026. Customer Engagement Transformation: A Critical Factor for Successful Digital Transformation Strategies in the Transportation Industry. SENTRI: Jurnal Riset Ilmiah. 5, 1 (Jan. 2026), 888–897. DOI:https://doi.org/10.55681/sentri.v5i1.5455.