Perlindungan Wajib Pajak dalam Perspektif Administrasi Publik: Analisis Peran Ikatan Wajib Pajak Indonesia (IWPI) sebagai Representasi Kepentingan Publik

Authors

  • Rinto Setiyawan Universitas Pembinaan Masyarakat Indonesia
  • Zetria Erma Universitas Pembinaan Masyarakat Indonesia
  • Ismayani Ismayani Universitas Pembinaan Masyarakat Indonesia
  • Novi Yanti Universitas Pembinaan Masyarakat Indonesia

DOI:

https://doi.org/10.55681/sentri.v5i2.5596

Keywords:

Taxpayers, Public Administration, Tax Policy, Citizen Protection, Public Representation

Abstract

Taxation constitutes a primary instrument for financing government administration and public development. However, the relationship between the state and taxpayers is not always balanced. Tax authorities possess extensive powers in tax assessment, collection, and enforcement, while taxpayers often occupy a structurally weaker position. This imbalance creates conditions for administrative domination and potential abuse of authority. This article analyzes taxpayer protection from a public administration perspective by examining the role of the Indonesian Taxpayers Association (IWPI) as a form of public interest representation. The study adopts a conceptual review and policy analysis approach, utilizing documentary analysis of tax regulations, public administration literature, and IWPI’s institutional framework. The findings indicate that mechanisms for taxpayer representation are essential to strengthening accountability in tax administration and rebalancing power relations between the state and citizens. From a legal standpoint, IWPI faces no formal barriers, as it is established as a legally recognized association. However, its effectiveness is constrained by structural obstacles, particularly limited access to tax policymaking processes and information. These constraints are closely linked to the authoritarian character of Indonesia’s tax administration, where normative and technical authority is highly centralized under the Minister of Finance. This centralization is reflected in the extensive delegation of regulatory authority through ministerial regulations, as well as in the institutional positioning of the Directorate General of Taxes and the Tax Court, which remains administratively under the Ministry of Finance until 31 December 2026. The article argues that taxpayer protection is an integral component of democratic governance and underscores the need for institutional reform to reduce power asymmetries within tax administration.

Downloads

Download data is not yet available.

References

Ansell, C., & Gash, A. (2017). Collaborative platforms as a governance strategy. Journal of Public Administration Research and Theory, 27(1), 16–32. https://doi.org/10.1093/jopart/muw033

Bowen, G. A. (2019). Document analysis as a qualitative research method. Qualitative Research Journal, 19(1), 27–40. https://doi.org/10.1108/QRJ-D-18-00014

Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.

Denhardt, J. V., & Denhardt, R. B. (2015). The new public service: Serving, not steering (4th ed.). Routledge.

Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead- Long live digital-era governance. Journal of Public Administration Research and Theory, 16(3), 467–494. https://doi.org/10.1093/jopart/mui057

Dunn, W. N. (2018). Public policy analysis (6th ed.). Routledge.

Kettl, D. F. (2015). The transformation of governance: Public administration for twenty-first century America (2nd ed.). Johns Hopkins University Press.

Margetts, H., & Dunleavy, P. (2013). The second wave of digital-era governance. Philosophical Transactions of the Royal Society A, 371(1987), 1–17. https://doi.org/10.1098/rsta.2012.0382

OECD. (2014). Principles of good tax administration. OECD Publishing.

OECD. (2019). Tax administration 2019: Comparative information on OECD and other advanced and emerging economies. OECD Publishing. https://doi.org/10.1787/74d162b6-en

OECD. (2020). Building trust to reinforce democracy: Main findings from the OECD survey on drivers of trust in public institutions. OECD Publishing. https://doi.org/10.1787/b407f99c-en

Pierre, J., & Peters, B. G. (2019). Governance, politics and the state (2nd ed.). Palgrave Macmillan.

Rhodes, R. A. W. (1996). The new governance: Governing without government. Political Studies, 44(4), 652–667. https://doi.org/10.1111/j.1467-9248.1996.tb01747.x

Schmitter, P. C. (1974). Still the century of corporatism? The Review of Politics, 36(1), 85–131. https://doi.org/10.1017/S0034670500022178

Torgler, B. (2016). Tax compliance and morale: A theoretical and empirical analysis. Edward Elgar Publishing.

UNDESA. (2022). World public sector report 2022: Envisioning the future of public service. United Nations Department of Economic and Social Affairs.

World Bank. (2016). World development report 2016: Digital dividends. World Bank Publications. https://doi.org/10.1596/978-1-4648-0671-1

World Bank. (2017). World development report 2017: Governance and the law. World Bank Publications. https://doi.org/10.1596/978-1-4648-0950-7

Downloads

Published

2026-02-27

How to Cite

Setiyawan, R., Erma, Z., Ismayani, I., & Yanti, N. (2026). Perlindungan Wajib Pajak dalam Perspektif Administrasi Publik: Analisis Peran Ikatan Wajib Pajak Indonesia (IWPI) sebagai Representasi Kepentingan Publik. SENTRI: Jurnal Riset Ilmiah, 5(2), 1304–1316. https://doi.org/10.55681/sentri.v5i2.5596